We answer in the live chat and by e-mail at support@mail.spinobon.casino, day and night. Most questions we receive concern a payment or a bonus, and below we show you how to get a fast answer.
Tools You Can Set Yourself
The Limits section of your profile holds deposit and loss limits by day, week or month, a 24-hour cooling-off period and self-exclusion from one day to indefinite. We apply decreases immediately and increases after 24 hours.
- Gamblers Anonymous, GamCare and Gambling Therapy are listed on our responsible gaming page
- Parental filters such as Net Nanny and GamBlock are recommended on shared devices
- A self-exclusion is not lifted early, and we confirm it in writing
Help Pages – FAQ, Terms and Policies
The FAQ on our site is sorted into bonuses, account, deposits, withdrawals, verification and responsible gaming, and our policies on payments, refunds, bonuses and privacy are linked from every page.
Ways to Contact Us – Chat, E-mail, FAQ
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24 hours a day, every day | account, bonus and cashier questions; a bot answers first, an agent follows within a few minutes |
| support@mail.spinobon.casino | 24 hours a day | documents, disputes, self-exclusion and anything you want in writing |
| FAQ | always | bonuses, account, deposits, withdrawals, verification and responsible gaming |
Scroll horizontally to see the full table
We speak English, French, German, Spanish and Portuguese, and we do not publish a telephone number.
Before You Write – A Short Checklist
- Give us your account e-mail and the date of the transaction in your first message.
- For a payout question, name the amount and the payment method.
- Attach a screenshot of the error or of the bonus card.
- Ask one question per message, so we can answer it fully.
- If we agree something in chat, ask us to confirm it by e-mail.
Frequently asked questions
Is Spinobon Casino support open 24/7?
Yes. Our live chat and e-mail are staffed around the clock, every day of the year.
How quickly does the chat answer?
A bot replies at once, and an agent joins within a few minutes.
Which languages do you support?
English, French, German, Spanish and Portuguese.
Do you have a telephone line?
No. You reach us through the live chat and support@mail.spinobon.casino.
How do I request self-exclusion?
Set it in the Limits section of your profile or write to our support e-mail; we confirm it and do not lift it early.